# What is WhatsApp hand-off from a call?

> WhatsApp hand-off is when an AI caller, after booking a next step, asks the customer's permission and then sends the details, location or brochure on WhatsApp. It bridges the call to the channel Indians actually read, lifting show-up and follow-through.

Source: https://agents.elevatebox.in/glossary/whatsapp-handoff  
Updated: 2026-10-12

## Why it matters in India

A booked site visit or appointment sticks far better when the address and time land on WhatsApp straight after the call. Asking permission first keeps it trusted and compliant.

## Frequently asked questions

### Do I need consent to send WhatsApp messages after a call?

Yes. WhatsApp's business rules require the customer's opt-in before you message them, and asking on the call ('Shall I send the address on WhatsApp?') is a clear way to get it.

### What should the WhatsApp message contain?

Only what the customer agreed to receive: the booked time, the address or location pin, and a contact number. Short and specific works better than a brochure.