What is an auto dialer?

How an auto dialer works

You upload a list of numbers and set the rules: calling hours, how many attempts per number, and the gap between retries. The dialer works through the list, skips busy or switched-off numbers to try later, and records what happened on each attempt. Telecallers save the minutes they used to spend dialling and waiting for rings.

Types of auto dialers

• Preview dialer: shows the agent the lead's details before it dials, one call at a time
• Progressive dialer: dials the next number only when an agent is free
• Predictive dialer: dials several numbers per agent, guessing how many will answer (see predictive dialer)
• Voice broadcasting: dials and plays a recorded message with no agent (see voice broadcasting)

Auto dialers in India

An Indian business running an auto dialer still has to follow TRAI's rules on calling hours, consent and DND preferences, and the numbers used should be on a registered setup. A dialer makes calling faster; it does not make an unwanted call legal. Read AI calling rules in India before you load a list.