Help centre
Everything your AI caller can do, explained.
Short, practical guides written from the product itself: what each screen does, what it costs, and what happens on the call.
Your AI caller
- Creating an AI caller from a short briefDescribe the job in plain words on the Create a caller page and get a named AI caller with a script, a voice and captured fields, ready to test. What to write, the limits, and what happens next.
- Guided setup and Rewrite with AIAnswer five questions, one at a time, by voice or text, and we draft the caller for you. Also: rewriting a whole call script you already have from a one-line instruction.
- Call script anatomy: greeting, steps, FAQs, end rules and strictnessWhat each part of the Call script tab does, the rules a good script follows (“For example you might say”, an answer-only FAQs step, no square brackets), how the caller decides to hang up, and what strictness 1 to 5 means.
- Lead variables and {{variables}}How the script refers to what arrives with each lead: the built-in variables, how webhook and CSV fields become variables, how to add your own, and what happens when a value is missing.
- Captured fields (Outcomes)The details your AI caller pulls out of every conversation, the field types, the outcome and sentiment it records, and where the values show up.
- Make changes live, Undo and version historyEvery AI caller has a draft you edit and a live version real calls use. How making changes live works, what Undo restores, which changes skip versioning, and how to restore an older version.
- Test call, Try it and Chat testThree ways to hear or read your AI caller before it rings a customer: a real test call to your phone, a voice conversation in the browser, and a free text test on the Knowledge tab. What each costs.
- Voice, language and background soundChoosing the language and voice on the Voice tab, what the Value, Standard and Premium tiers cost per minute, and how background sound keeps the line from sounding empty.
Leads and call lists
- Lead response: webhook, cURL, field mapping, CSV and the activity logConnect a lead source, post leads to its webhook URL, map your own field names, import a CSV, and read the activity log when something does not arrive.
- Calling policy: delay, window, retries, holidays, duplicates and do-not-callEvery setting that decides when a new lead is called: call delay, the 06:00–22:00 window, what happens outside hours, up to 3 attempts, holidays, the duplicate window and the do-not-call list.
- Connecting Google Sheets, Zapier and MakeThree copy-paste recipes that post new leads to your source's webhook: a Google Apps Script for Sheets, a Webhooks by Zapier step, and an HTTP module in Make.
- Do-not-call list and consentHow numbers get on your do-not-call list, what happens to them, what consent you must record for new leads and call lists, and what the calling rules expect from you.
- Call lists: CSV, saved lists, skipping recent contacts, estimates and the live panelCreate a draft, paste a CSV whose header row becomes variables, reuse saved lists, skip people reached recently, read the credit estimate, then start, pause, resume or cancel.
Calls and results
- Post-call webhooks: events, triggers, payload, signatures and retriesReceive every call's recording, transcript and outcome in your own system: the call.completed and call.classified events, the trigger filter, every payload field including hangupReason, how to verify X-ElevateBox-Signature, and the retry schedule.
- Call history, summaries, recommended next step and exportsWhere every call lands: the Call history list and its filters, what a call page shows (transcript, recording, summary, next step, captured fields), retention, and the CSV export.
Billing and account
- Credits, packs, custom top-up, 30-second billing and what is freeHow the prepaid wallet works: 1 credit = ₹1, per-minute rates by voice, 30-second blocks, the hold before every call, which calls cost nothing, the credit packs and the custom top-up.
- Phone numbers: ₹649 per 30 days and what happens on a low balanceBuying a dedicated number, the verification it needs, the recurring 30-day rental taken from credits, why a number pauses when the balance is low, and how to release one.
- Invoices and GSTEvery top-up gets a tax invoice: where to find it, the EB/FY/number format, the 18% GST split as CGST+SGST or IGST by state, and how to add your business name and GSTIN.
- Daily report and low-credit emailsThe emails the product sends: the 8 am daily call report, the low-credit warning at 50 and 10 credits, the paused-number notice and the welcome email. What each contains and how to switch the report off.
Can't find it?
Email [email protected] with what you were trying to do. Most answers come back the same day.
50 free creditsNo card neededLive in minutes