Glossary
AI voice agent glossary
The language of voice AI, explained simply and for India. Short, citable definitions.
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All terms
- AI calling cost per minute in IndiaHow AI calling is priced per minute in India, and how to compare tools fairly.
- Inbound vs outbound AI callingThe difference between inbound and outbound AI voice agents, with Indian business examples.
- Reducing no-shows with AI callingHow AI voice agents cut appointment no-shows for clinics, salons and services in India.
- SIP vs WebRTC for voice agentsSIP vs WebRTC explained simply: how voice agents connect to real phone calls, and which matters in India.
- What is a conversation harness in a voice agent?A conversation harness explained: the rules that make an AI caller handle objections like a person.
- What is a predictive dialer?A predictive dialer explained: how it dials ahead of free agents, why it causes silent calls, and how AI calling changes the trade-off.
- What is an AI employee (AI phone employee)?The term 'AI employee' explained for Indian businesses, and what it really means.
- What is an auto dialer?An auto dialer explained: software that dials phone numbers from a list automatically, and how it is used for calling in India.
- What is barge-in in voice AI?Barge-in explained: why letting a caller interrupt the agent matters for a natural conversation.
- What is connect rate in calling?Connect rate explained: the share of dialled calls a real person answers, and what raises or lowers it for Indian businesses.
- What is DLT registration for calling in India?DLT registration explained: what it is and why it matters for AI calling and SMS in India.
- What is DND / NCPR in India?DND and the NCPR explained: how India's Do Not Disturb register works, its categories, and what it means for business calling.
- What is IVR (Interactive Voice Response)?IVR explained: how 'press 1, press 2' phone menus work, where they help Indian businesses, and where they fall short.
- What is latency in voice AI (and why it matters)?Voice AI latency explained: the delay before an agent replies, and what counts as good.
- What is lead response time (and why seconds matter)?Lead response time explained: how fast you call a new lead, and why calling within minutes wins.
- What is turn detection in voice AI?Turn detection explained: how a voice agent knows when the caller has finished speaking.
- What is voice broadcasting (bulk voice call)?Voice broadcasting explained: sending one recorded message to many phone numbers in India, and how it differs from AI calling.
- What is voice cloning in voice AI?Voice cloning explained: creating a custom synthetic voice for an AI agent, and when it helps.
- What is WhatsApp hand-off from a call?WhatsApp hand-off explained: sending details on WhatsApp after an AI call, with consent.
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