What is WhatsApp hand-off from a call?
WhatsApp hand-off explained: sending details on WhatsApp after an AI call, with consent.
By ElevateBox Editorial Team · Updated
Why it matters in India
A booked site visit or appointment sticks far better when the address and time land on WhatsApp straight after the call. Asking permission first keeps it trusted and compliant.
Frequently asked questions
Do I need consent to send WhatsApp messages after a call?
Yes. WhatsApp's business rules require the customer's opt-in before you message them, and asking on the call ('Shall I send the address on WhatsApp?') is a clear way to get it.
What should the WhatsApp message contain?
Only what the customer agreed to receive: the booked time, the address or location pin, and a contact number. Short and specific works better than a brochure.
Part of: What is an AI voice agent?
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